Estimated Production Times due to COVID19

Summary:

We are continuing to produce as much as we can at our facilities. Our EU branches are operating as normal while following each country's public health guidelines. Our branches in NC and LA are also operational and we're working on safely increasing our output.

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 9 backup facilities in the US, Europe, and Australia, and we're looking for more options.

Even with all the steps we're taking, it'll still take time to bring our production times back to normal. Some product categories are already there, especially products that we fulfill in Europe. Fulfillment is still taking long for our top categories: DTG, embroidery, and custom all-over printed apparel.

Shipping is also still taking longer than usual depending on where your orders are shipping to. The positive news is that the airlines are starting to ease restrictions on flights, which means that we'll be able to ship orders from Europe more frequently in you are currently overseas.

We'll continue posting updates as they come; thanks for your patience and for reading.